Make My Trip Mobile - Helpline Mobile

What is MakeMyTrip Mobile Internet?
- It is the mobile Internet section of MakeMyTrip which can be accessed through Mobile WAP/ GPRS enabled handsets
What is MakeMyTrip on Airtel Live?
- It is the mobile WAP section of MakeMyTrip on Airtel's WAP portal - called Airtel Live.
What is Airtel Live?
- Airtel Live is a multi-access entertainment portal on your mobile phone that offers games, color wallpapers, video clips, polyphonic ring tones, music messages, jokes, news, stock tickers, etc., accessible to all Airtel GPRS subscribers.
What is WAP?
- WAP stands for Wireless Application Protocol. It enables mobile phone owners to access the Internet (WAP pages) directly from their phones.
What is GPRS?
- The General Packet Radio Service (GPRS) allows mobile phones to be used for sending and receiving data over an Internet Protocol (IP)-based network. It enables wireless access to data networks like the Internet, enabling users to access e-mail and other Internet applications using their mobile phones.
What are the minimum requirements to use MakeMyTrip Mobile Internet on my mobile?
- These are the minimum requirements to access MakeMytrip Mobile Internet on mobile:
  A WAP enabled handset
  An active GPRS connection and settings
  
  You can get your GRPS connection activated by calling your telecom service provider's customer care number.
  Airtel users can accces MakeMyTrip Mobile Internet by having Airtel Live!(WAP) activated and its settings saved on their Airtel connection.
  
  Airtel users can get their Airtel Live activated free of cost by calling their operator helpline number 121 and saving the settings send on their mobile.
How do I access MakeMyTrip Mobile Internet?
- Simply open http://wap.makemytrip.com in your mobile phone's browser. You can also access this service by simply SMSing "WAP" to 56767
How do I access MakeMyTrip on Airtel Live?
- Please follow these simple steps to access MakeMyTrip on Airtel Live:
  Go to the 'Menu' section of your handset
  Click on the 'Go to web browser' link
  Click 'Airtel Live'
  Go to the 'Services - Travel & Ticketing' section
  Go to the 'MakeMyTrip' section
  
  You can also access this service by simply SMSing "ATL" to 56767 (Airtel users:)
  
  Note: The section names would differ depending upon the model and make of handset used. Please refer to your handset's user-manual to understand how to open the WAP browser on your phone. You can also get in touch with your operator's helpline to take assistance for the same.
Can I access MakeMytrip Mobile Internet on any handset?
- You can access MakeMyTrip Mobile Internet on handsets which are WAP & GPRS enabled. (Please check your handset's manual or your handset manufacturer's website for specifications.)
What all can I do on MakeMyTrip Mobile Internet?
- MakeMyTrip on Mobile Internet can be used to access the following services for domestic flight ticketing:
  
  You can also access MakeMyTrip Hotel & Cab booking service on MakeMyTrip Mobile Internet
How much does it cost to use MakeMyTrip Mobile Internet?
- MakeMyTrip doesn't charge the users anything additional to use this application on Mobile Internet. Your telecom operator's GPRS charges will apply. Please check your GPRS tariff plans with your telecom operator
  
  No additional* GPRS/WAP data charges apply for accessing MakeMyTrip on Airtel Live.
How many tickets can I book over the MakeMyTrip Mobile Internet?
- In one booking session, you can book tickets for up to 4 passengers.
Do I need to register at MakeMytrip.com beforehand for using this service?
- No.
Do I have to enter my personal details every time I use this service?
- No. You need to enter your personal details only for the first time you use this service. The next time you access the service, your details will be displayed automatically.
How do I make a payment?
- Currently you can make payments using your credit card. You need to provide your credit card number, expiry date and CVV number.
What's the Card Verification Number (CVV) on my credit card?
- CVV is an important security feature that reduces the risk of online fraud. This number never appears on sales receipts or billing statements and it is only found on the physical card itself. We ask you to enter the CVV code during your transaction to make sure that the card is, in fact, in your possession.
Is my credit card information secure and safe?
- Yes. MakeMytrip is a secure application. It follows the best security practices and the most stringent safety protocols adopted by major online travel companies. Any information you enter when transacting with MakeMyTrip is sent in an encrypted format to protect you against unintentional disclosure to third parties.
Can I book international flights on MakeMyTrip Mobile Internet?
- No. Currently, only domestic flights can be booked through this service. We would be providing more such services on MakeMyTrip Mobile Internet in near future.
How is the confirmation number or PNR sent to me?
- A booking confirmation number will be displayed on your mobile screen at the end of a successful transaction. The PNR number would be sent to you on your mobile phone via SMS within 4 hours of booking and also to your email ID (Provided by you while filling up your booking details.)
I can't take a print out of the SMS. What do I do?
- You can go to the airport and show the confirmation SMS at the airline counter at the entrance of the airport. They would take out a print and give it to you for checking in.
Can I book a round trip ticket?
- Yes.You can book a round trip ticket.
Is it an all inclusive fare?
- Yes. This is all inclusive and includes base fare, taxes and service fee.
Can I select any particular airline?
- Yes.
I am facing problems with MakeMyTrip SMS service. What do I do? Whom do I Contact ?
- Please check your GPRS activation status & settings. If the settings are correct and GPRS working, please try to open the MakeMyTrip Mobile Internet home page again.If the problem persists, please contact your telecom operator or our helpdesk for further assistance
  For any problems related to Airtel Live services, you may contact Airtel helpline at 121 from your Airtel connection
  
  For any problems related to MakeMyTrip services, you can call our helpdesk on the following numbers.
  
  MakeMyTrip India Pvt. Ltd. 103 Udyog Vihar Phase I, Gurgaon - 122016, Haryana, India
  
  Helpdesk Numbers:
  Toll Free from BSNL & MTNL phones: 1-800-11-8747
  Toll Free from Airtel phones: 1-800-102-8747
  From Any Phone (tolled): 0124-462-8747 , 0124-289-8747
Can I change or cancel my booking over MakeMyTrip Mobile Internet?
- Currently, you cannot. For any rescheduling/ cancellation, please call the MakeMyTrip helpdesk numbers.
What are the cancellation charges?
- The standard MakeMyTrip policy for cancellation applies. (This policy may change from time to time. Please refer to MakeMyTrip.com for any updates.)
  Following is the currently applicable policy (23 Nov 07):
  
  For all refundable class tickets, the airline cancellation fee is charged per sector per passenger. MakeMyTrip.com shall charge INR 250 per sector per passenger as a cancellation service fee over and above the individual airline cancellation fee. All charges for individual airlines are below on per sector per passenger basis.
  
  Air India - INR 500 Indian - INR 500 Go Air- INR 850 Indigo Airlines - INR 750 Kingfisher Airlines - INR 750 SpiceJet - INR 750 Jet Airways - INR 750 JetLite - INR 750 Air-Deccan - INR 850
  
  (*Note: After cancellation, a voucher will be issued, which will be valid for a period of 180 days from the date of issuance, and can be re-booked for travel within the validity period. The voucher will expire after the validity period if not utilized and the recipient will not be entitled to claim any refund.)
When will I get refund for my cancelled ticket(s)?
- We will process the refund in 10 business days on your credit card from the date we receive your request/paper tickets. The refund will reflect on the next billing cycle of your credit card. (This policy may change from time to time, please refer to makemytrip.com for any updates.)
  
  Click here for updates:http://www.makemytrip.co.in/makemytrip/static/faqs.jsp#cancpolicy5
  
  You can email us your feedback/ suggestions on feedback.mobile@makemytrip.com

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