Make My Trip Mobile - Helpline SMS

What is MakeMyTrip SMS service?
- MakeMyTrip SMS service is a menu driven (SMS platform based) mobile application, which allows mobile users an easy, convenient, safe and fast way to search-book-make payment for domestic flight tickets using MakeMyTrip services on their mobile phones.
What is USSD?
- USSD stands for Unstructured Supplementary Services Data. It is a text based message service. It is different from SMS, as it is not a store & forward service; it is a session oriented service where the user gets a flash message and goes forward by replying to it. The user needs to SMS the keyword on the designated USSD number to access the service/ start a session.
What are the minimum requirements to use MakeMyTrip SMS service on my mobile?
- Any mobile phone handset connection and a Visa/ MasterCard powered credit card is all you need to access MakeMyTrip SMS services.
  No GPRS connection is required.
How do I access MakeMyTrip SMS services?
- Simply SMS "FLY" to 56767 to access the service.
Can I access MakeMyTrip SMS service on any handset?
- Yes, you can access MakeMyTrip SMS services on any mobile handset
What all can I do on MakeMyTrip SMS service?
- MakeMyTrip SMS service can be used for complete ticket booking transactions.
How much does it cost to use MakeMyTrip SMS service?
- Standard premium SMS charges* apply ..
  Airtel users can also SMS "FLY" to 56767 to access MakeMyTrip SMS service
  SMS sent for this transaction on Airtel is Free
  The airfares are similar to those offered on MakeMyTrip website.
  
  * please check with your telecom operator for updated charges
How many tickets can I book over the MakeMyTrip SMS service?
- In one transaction, you can only book tickets for 1 passenger.
Can I book international flights on MakeMyTrip SMS service?
- No. Currently, only for domestic flights can be booked. We would be providing more services from MakeMyTrip SMS service In near future.
How do I make a payment?
- Airtel users can make payments by simply entering their 4-digit mChekPIN which is created by them at the time of registering on mChek
  Non-Airtel users will immediately receive an automated IVR call on their mobile phones to help them pay with their credit cards
What is mChek?
- A mChek is a simple and secure payment system. It is a menu based (USSD) application which can be used on any Airtel mobile connection by linking the user's credit card and mobile number with a unique and safe mChekPIN, which can then be used for making mobile payments.
  mChek services are currently offered to Airtel mobile users.
How do I get my mChekPIN?
- As a first time user, you need to provide your credit card details to get your mChekPIN.
  mChekPIN is initially only available to Airtel users having VISA/ MasterCard powered credit cards.
  To get an mChekPIN, simply:
  SMS mChek to 121 from your Airtel mobile phone
  Create your mChekPIN
  Register your credit card details
  Alternately, you can also sign-up for mChek on www.mchek.com
Can I set my own mChekPIN?
- Yes. When you register with mChek, you will be required to select your own 4-digit mChekPIN. Please ensure the security of your mChek account by not sharing the mChekPIN with anyone and changing the same at frequent intervals.
What's the Card Verification Number (CVV) on my credit card?
- CVV is an important security feature that reduces the risk of online fraud. This number never appears on sales receipts or billing statements and it is only found on the physical card itself. We ask you to enter the CVV code during your transaction to make sure that the card is, in fact, in your possession.
I am not able to register my credit card on mChek?
- In order to successfully register/ use mChek you must register a valid and active VISA or MasterCard credit card. Please call your credit card issuer or mChek helpdesk if the problem persists.
What happens if I lose connectivity during the registration process?
- For security reasons, all your data will be erased and you will need to start the registration process all over again.
How will mChek transactions be reflected in my credit card statement?
- In your credit card statement, mChek transactions will be reflected as any other transactions. You can get a detailed statement from the mChek website for your mChek specific transactions.
Do I have to enter my personal/ credit card details every time I use this service?
- No. You need to enter your personal/ credit card details only on using this service for the first time. Once you register, you never have to type your credit card number again. All transactions are controlled by your mChekPIN or password as well as your mobile phone.
Is my credit card information secure and safe while registering over my mobile?
- Yes. MakeMyTrip SMS service is a secure application. It follows the best security practices and the most stringent safety protocols adopted by major online travel companies. Any information you enter when transacting with MakeMyTrip SMS service is sent in an encrypted format to protect you against unintentional disclosure to third parties. mChek stores your information in a Visa-certified secure data center. Under no circumstances can anyone access this information unless your password is authenticated and you prove that you are in possession of the registered mobile phone.
Can my credit card information be used without my authorization?
- No. Even though you have entered your credit card information, it can only be used with your explicit authorization - from your registered mobile phone number and after successful verification of your mChekPIN.
Can my mChekPIN be misused?
- mChek stores your credit card information in a visa-certified secure data center. Every mChek transaction requires you to enter your mChek PIN on your mobile phone. mChek will not process your transactions otherwise. Under no circumstances can anyone access this information unless your password is authenticated and you prove that you are in possession of the registered mobile phone.
What happens if I enter the wrong mChekPIN?
- After 3 incorrect attempts, your account will be blocked and you will be prevented from further transactions. To unblock your account, please send an email to mChek Support at support@mChek.com. mChek Support staff will contact you within 24 hours.
What if I forget my mChekPIN?
- If you have registered using your mobile phone, please send an email to mChek Support at support@mchek.com to reset your mChekPIN. mChek Support staff will contact you within 24 hours. You can also visit the mChek website (www.mchek.com), and fill the concerned form available on website to reset your mChekPIN.
Can I change my mChekPIN?
- If you have registered on the mChek website, you can fill the form available to change your mChekPIN. Additionally, and if you have registered using your mobile phone, you can follow the steps below on your mobile phone.
  
  Step 1: Send SMS mChek changepin to 121
  
  Step 2: Enter your current mChekPIN
    When prompted again, enter your current 4-digit mChekPIN on your mobile phone
  
  Step 3: Create your new 4-digit mChekPIN
    When prompted, enter the new 4-digit mChekPIN on your mobile phone
  
  Step 4: Confirm your new mChekPIN
    When prompted, re-enter the new mChekPIN on your mobile phone
  After successful validation, your mChekPIN will be changed and you will receive a message: "You have successfully changed your mChekPIN."
What happens if I lose my mobile phone?
- You should immediately call Airtel customer care on 121 to disable your phone connection. Additionally you should email support@mChek.com to inform them that your phone has been lost. Your mChek account will immediately be deactivated. You will need to provide secondary verification for this process to be completed.
What happens when I get a new SIM or a replacement mobile phone number?
- For security reasons you will have to re-register with mChek as a new user.
What happens when I get a new SIM or a replacement mobile phone number?
- For security reasons you will have to re-register with mChek as a new user.
How can I unsubscribe from the mChek service?
- Simply SMS "unsubscribe mChek" to 121 and your mChek account will be cancelled. You will be required to enter your mChekPIN to confirm that you are indeed the correct user.
How is an e-Ticket or PNR sent to me?
- Your booking confirmation number (Booking ID) will be displayed on your mobile screen at the end of a successful transaction. E-Ticket/ PNR number would be sent to you on your mobile phone via SMS within 4 hours of your booking.
I can't take a printout of the SMS. What do I do?
- You can go to the airport and show the confirmation SMS with the PNR number at the airline counter at the entrance of the airport. They will take out a print and give it to you for checking in.
Can I book a round trip ticket?
- No. You can currently only book a one-way ticket using MakeMyTrip SMS service.
Is it an all inclusive fare?
- Yes. This is all inclusive and includes base fare, taxes and service fee.
I am facing problems with MakeMyTrip SMS service. What do I do? Whom do I Contact ?
- For any network/ SMS related problems please contact your telecom service provider helpline
  
  Airtel users can connect to their service helpline by calling 121 from their Airtel number
  Please ensure your mChek registered credit card is valid and active for a successful transaction.
  
  For any problem related to mChek:
  You can call the mChek helpline number: +91 22 4005 3888
  You can also send an email to mChek on support@mChek.
  
  For any problems related to MakeMyTrip services, please call our helpdesk on the following numbers.
  
  MakeMyTrip India Pvt. Ltd. 103 Udyog Vihar Phase I, Gurgaon - 122016, Haryana, India
  
  MakeMyTrip Helpdesk Numbers:
  Toll Free from BSNL & MTNL phones: 1-800-11-8747
  Toll Free from Airtel phones: 1-800-102-8747
  From Any Phone (tolled): 0124-462-8747 , 0124-289-8747
Can I change or cancel my booking over the MakeMyTrip SMS service?
- Currently, you cannot. For any rescheduling/ cancellation, please call the MakeMyTrip helpdesk numbers.
How do I cancel/ reschedule my ticket? What are the charges?
- Rescheduling/ cancellation can be done by calling the MakeMyTrip helpdesk numbers. Rescheduling/ cancellation can also be done by calling the airline directly if the requirement is urgent (within 48 hours of the departure time) The standard MakeMyTrip policy for cancellation applies. (This policy may change from time to time. Please refer to MakeMyTrip.com for any updates.)
  Following is the currently applicable policy (15th Jan 08):
  
  For all refundable class tickets, the airline cancellation fee is charged per sector per passenger. INR 250 per sector per passenger as a cancellation service fee over and above the individual airline cancellation fee. All charges for individual airlines are below on per sector per passenger basis.
  
  Air India - INR 500 Indian - INR 500 Go Air - INR 850 Indigo Airlines - INR 750 Kingfisher Airlines - INR 750 SpiceJet - INR 750 Jet Airways - INR 750 JetLite - INR 750 Air-Deccan* - INR 850
  
  (*Note: After cancellation, a voucher will be issued, which will be valid for a period of 180 days from the date of issuance, and can be re-booked for travel within the validity period. The voucher will expire after the validity period if not utilized and the recipient will not be entitled to claim any refund.)
  
  This policy may change from time to time. Please refer to MakeMyTrip.com for updates.
When will I get the refund for my cancelled ticket(s)?
- We will process the refund in 10 business days to your credit card from the date we receive your request/paper tickets. The refund will reflect on the next billing cycle of your credit card. (This policy may change from time to time, please refer to makemytrip.com for any updates.)
  Click here for updates: http://www.makemytrip.co.in/makemytrip/static/faqs.jsp#cancpolicy5
  
  You can email us your feedback/ suggestions on feedback.mobile@makemytrip.com

Help these people book their tickets in
3 easy ways and get Rs. 500 off!

SMS A friend | What's Hot

Enter your number and get started!

+91

GPRS activated:
Yes No